introduction to hospitality management.pdf

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Description

Study Units
There are fifteen units in this course as follows:
Unit 1 The history of hospitality management
Unit 2 Classification of hospitality management
Unit 3 The house-keeping department
Unit 4 Inter-departmental liaison
Unit 5 Non-commercial hospitality management
Unit 6 The layout of hospitality industry
Unit 7 Guests rooms and properties
Unit 8 Cleaning and cleaning equipments
Unit 9 Security and safety in hospitality industry
Unit 10 Hazards in hospitality industry
Unit 11 Accident and prevention in hospitality industry
Unit 12 Electrical and mechanical accidents in hospitality industry
Unit 13 Staff welfare in hospitality industry
Unit 14 Staff motivations in hospitality industry
Unit 15 Factors affecting motivations in hospitality industry.
These fifteen units have been divided into four modules. Each module consist of units
of related topics.
First Module – consist of the first four units which deals with the introduction to
hospitality management, the history, classification of hospitality management, the
house-keeping and the co-operation expected among the various department in
hospitality industry.
Second module – consist of four units (5, 6, 7 and 8) which explains non-commercial
hospitality management, the layout of hospitality industry, the guest rooms and
properties and lastly cleaning and cleaning equipment. These are sequential topics
which relates to one another.
Third module – also consist of four units (9, 10, 11, 12, 12) which deals with
accidents and hazards in hospitality management/industry
Fourth module – consist of three units (13, 14 and 15) which deals with staff welfare
and motivations in hospitality industry.
Each study units consists of two to four weeks work and includes specific objective,
directions for study, reading materials. Each unit contains a number of staff test. In
general, these staff tests question you on the material you have just covered or
required to apply it in some way and thereby help you to gauge your progress and to
reinforce your understanding of the material. Together with tutor- marked assignment,these exercises will assist you in achieving the stated learning objective of the
individual units and of the course.

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